{"id":33150,"date":"2021-08-09T08:54:27","date_gmt":"2021-08-09T08:54:27","guid":{"rendered":"https:\/\/mamiexpress.ch\/frequently-asked-questions-faqs\/"},"modified":"2025-06-13T15:59:08","modified_gmt":"2025-06-13T15:59:08","slug":"frequently-asked-questions-faqs","status":"publish","type":"page","link":"https:\/\/mamiexpress.ch\/en\/frequently-asked-questions-faqs\/","title":{"rendered":"Frequently asked questions (FAQs)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33150\" class=\"elementor elementor-33150 elementor-4768\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-125def9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"125def9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-065d554\" data-id=\"065d554\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35705eb elementor-widget elementor-widget-pix-heading\" data-id=\"35705eb\" data-element_type=\"widget\" data-widget_type=\"pix-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"pix-heading-el text-left \"><div><div class=\"slide-in-container\"><h2 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"\">Do you have any questions? We have the answers! <\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-111a7a7 elementor-widget elementor-widget-pix-text\" data-id=\"111a7a7\" data-element_type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"   text-left \" >We have prepared all documents for you to download here: <a href=\"https:\/\/mamiexpress.ch\/dokumente-downloads\/\" target=\"blank\">Documents &amp; downloads<\/a><\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-020b3dd bg-gray-1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"020b3dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ac38a4\" data-id=\"5ac38a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-058a899 elementor-widget elementor-widget-pix-heading\" data-id=\"058a899\" data-element_type=\"widget\" data-widget_type=\"pix-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"pix-heading-el text-left \"><div><div class=\"slide-in-container\"><h2 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"\">Questions and answers for our customers<\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74f7192 bg-gray-1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74f7192\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1987eab\" data-id=\"1987eab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82ba523 elementor-widget elementor-widget-pix-accordion\" data-id=\"82ba523\" data-element_type=\"widget\" data-widget_type=\"pix-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2\" id=\"accordion-5035132\"><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-6560954\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-6560954\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-6560954\"><span class=\"font-weight-bold text-body-default\" >I would like to request a mum. How does it work? <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-6560954\" class=\"collapse \" aria-labelledby=\"headingpix-tab-6560954\">\n                 <div class=\"card-body\">\n                     <p>Contact us at 0848 217 883 \/ info@mamiexpress.ch or fill in the online request form. We receive your information and immediately start searching for a suitable mum for you, without obligation and free of charge. The search takes a maximum of 24 hours (3-5 days for children). Once we have the right mum for you we will arrange an initial meeting where you can get to know each other and discuss all the details such as the specifications, times, duration of the projects, handover of keys etc. directly with the mum. Before the meeting you will receive the entire documentation together with the contract from us. At this initial meeting you can already agree on the first visit \u2013 and off you go!      <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-7839991\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-7839991\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-7839991\"><span class=\"font-weight-bold text-body-default\" >Do I have to give the mum a key?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-7839991\" class=\"collapse \" aria-labelledby=\"headingpix-tab-7839991\">\n                 <div class=\"card-body\">\n                     <p>No. You only need to provide the mum with access to your home. You are welcome to leave a key in your letterbox on the day of the visit, or the mum will come when you are at home. During key handover, please use the key receipt from your customer set.   <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-3638250\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-3638250\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-3638250\"><span class=\"font-weight-bold text-body-default\" >Is there a minimum duration per visit or stipulations regarding duration or frequency?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-3638250\" class=\"collapse \" aria-labelledby=\"headingpix-tab-3638250\">\n                 <div class=\"card-body\">\n                     <p>As the customer, you decide how many hours you want per visit, as well as the frequency. Only the minimum duration of 2 hours per visit must be adhered to, otherwise the mum\u2019s journey would not be commensurate with the amount of work to be done. You are also free to choose the frequency, but in order to reserve the same mum for you it must be regular, therefore every week, every 2 weeks or once a month. The frequency every 3 weeks is not possible because it is not regular (in one month it is the 3rd week, in the following the 2nd week of the month). If you only need someone on an irregular basis, you can also book individual cleaning services: For example, we can book a mum for this week, then again in 4 weeks and then again in 2 weeks \u2013 entirely according to your needs. We do not perform one-off cleaning services or house moving cleaning services. If your workload is very irregular you have to book at least 2 cleaning services. For each assignment we have a trial period of one month. This means that you can book someone and try them out them for a month without obligation. If you decide against taking up the service, you can stop it without notice. However, you can change your mum at any time if you are not satisfied with the quality, move house or simply wish to change the day and therefore changing mum becomes necessary.           <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-6172783\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-6172783\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-6172783\"><span class=\"font-weight-bold text-body-default\" >When does the initial meeting with the mum take place? Will she also provide a cleaning service on this occasion? <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-6172783\" class=\"collapse \" aria-labelledby=\"headingpix-tab-6172783\">\n                 <div class=\"card-body\">\n                     <p>When awarding the contract, you provide us with 2 to 3 suggested dates for an initial meeting in order for us to agree on a suitable date with the mum. Since the evening after work is more convenient for most customers, we can also arrange an initial meeting from 6pm or sometimes even on weekends. The initial meeting lasts only 10 to 15 minutes: To be discussed here is how the key handover will be arranged, agreeing on the duration and frequency and showing the particularities of the home. If the initial meeting is in the evening, no subsequent cleaning is carried out. However, if the initial meeting is during the day, the mum can subsequently start with the work there and then.    <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-7669646\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-7669646\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-7669646\"><span class=\"font-weight-bold text-body-default\" >Is there a cancellation period?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-7669646\" class=\"collapse \" aria-labelledby=\"headingpix-tab-7669646\">\n                 <div class=\"card-body\">\n                     <p>The cancellation period is one month and cancellation can be given at any time at the end of the month.<\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-5789955\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-5789955\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-5789955\"><span class=\"font-weight-bold text-body-default\" >Is there a trial period?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-5789955\" class=\"collapse \" aria-labelledby=\"headingpix-tab-5789955\">\n                 <div class=\"card-body\">\n                     <p>The trial period is one month. During this time you can try out the service and terminate it without notice. <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-1152091\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-1152091\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-1152091\"><span class=\"font-weight-bold text-body-default\" >What is Mamiexpress\u2019 concept?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-1152091\" class=\"collapse \" aria-labelledby=\"headingpix-tab-1152091\">\n                 <div class=\"card-body\">\n                     <p>Mamiexpress seeks to facilitate access between employees and customers in industries where bureaucratic or legal barriers make access difficult. We want to create a win-win solution in which the customer price is one of the lowest in the market thanks to the lowest possible administration costs, even though our wages are the highest in the industry. <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-3680848\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-3680848\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-3680848\"><span class=\"font-weight-bold text-body-default\" >Can I also contact the mum directly or does everything go through the agency?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-3680848\" class=\"collapse \" aria-labelledby=\"headingpix-tab-3680848\">\n                 <div class=\"card-body\">\n                     <p>Mamiexpress supports the philosophy of the least possible administration to keep prices low despite the highest wages in the industry. Therefore we also want you to discuss everything to the greatest extent possible directly with the mum. As a matter of course, we are at your disposal at any time.Selbstverst\u00e4ndlich stehen wir Ihnen aber jederzeit zur Verf\u00fcgung.  <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-437015\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-437015\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-437015\"><span class=\"font-weight-bold text-body-default\" >Is the duration of the visits fixed?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-437015\" class=\"collapse \" aria-labelledby=\"headingpix-tab-437015\">\n                 <div class=\"card-body\">\n                     <p>In the case of a standing order, normally a duration and frequency are agreed (e.g. 2 to 3 hours each week on Thursday). However, if you have an additional job, such as windows to be cleaned or additional clothes to be ironed, and the mum has to come for longer or even on another day, this is of course possible. This must, however, be clarified with the mum beforehand; otherwise she cannot guarantee that she will be able to stay longer on the day as she has other customers\/appointments.  <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-9780881\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-9780881\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-9780881\"><span class=\"font-weight-bold text-body-default\" >What insurance does Mamiexpress have?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-9780881\" class=\"collapse \" aria-labelledby=\"headingpix-tab-9780881\">\n                 <div class=\"card-body\">\n                     <p>All our employees have compulsory employee insurance and are therefore covered by social insurance (AHV, EO, IV, ALV) and SUVA accident insurance. In addition, all our mums are insured with CSS for daily sickness allowance and can join our AXA Winterthur pension fund from an annual salary of CHF 20,880. Furthermore, all our employees benefit from various subsidies and allowances for further training. We of course also have business liability insurance for damages. Interflexio AG is a member of the general employment contract of the cleaning industry (PK) as well as holder of the personnel hire permit according to AVG of the Zurich Office of Economics and Labour.    <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fe526a0\" data-id=\"fe526a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85aa94e elementor-widget elementor-widget-pix-accordion\" data-id=\"85aa94e\" data-element_type=\"widget\" data-widget_type=\"pix-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2\" id=\"accordion-142724\"><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-6111608\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-6111608\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-6111608\"><span class=\"font-weight-bold text-body-default\" >Do I have to take out insurance?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-6111608\" class=\"collapse \" aria-labelledby=\"headingpix-tab-6111608\">\n                 <div class=\"card-body\">\n                     <p>No. As a customer of Mamiexpress you receive a service and are not an employer. All insurance is through us. Only in the case of childcare must the customer take out liability insurance for the child.   <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-459122\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-459122\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-459122\"><span class=\"font-weight-bold text-body-default\" >What cleaning agents do I have to provide?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-459122\" class=\"collapse \" aria-labelledby=\"headingpix-tab-459122\">\n                 <div class=\"card-body\">\n                     <p>Cleaning agents shall be provided by the customer, but you do not have to buy industrial cleaning agents, standard products from the retail trade will do the job. The mum would be happy to help you out when choosing the products. The essentials should include the following: Descaling agent, toilet cleaner, grease remover, oven cleaner, glass cleaner, all- purpose cleaner, 2 to 3 non-scratching sponges, 4 to 8 cleaning cloths, bucket, mop and vacuum cleaner.  <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-9622937\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-9622937\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-9622937\"><span class=\"font-weight-bold text-body-default\" >How can I pay?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-9622937\" class=\"collapse \" aria-labelledby=\"headingpix-tab-9622937\">\n                 <div class=\"card-body\">\n                     <p>Payment is always made by invoice. After receiving the monthly work reports, the monthly invoices are prepared and sent to you. In order to minimise paper consumption and make our contribution to environmental protection, we always send invoices by e-mail. However, if you prefer postal delivery, please do not hesitate to inform us. You can pay by bank transfer, Mastercard, Visa, PostFinance Card or PostFinance e-finance.    <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-7493120\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-7493120\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-7493120\"><span class=\"font-weight-bold text-body-default\" >Something was damaged during the mum\u2019s visit. What do I do? <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-7493120\" class=\"collapse \" aria-labelledby=\"headingpix-tab-7493120\">\n                 <div class=\"card-body\">\n                     <p>Our mums will report such damage to our head office on the same day. We will then contact you for all the details to arrange compensation. But something may also happen without the mum noticing it, we may therefore not receive a report from her. In case of damage, please contact our customer service within 24 hours after the mum's visit (info@mamiexpress.ch or 0848 217 883). In order to simplify the subsequent procedure, please document the damage with photos and indicate the age and price of the damaged object.   <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-9164419\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-9164419\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-9164419\"><span class=\"font-weight-bold text-body-default\" >How much do I have to pay?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-9164419\" class=\"collapse \" aria-labelledby=\"headingpix-tab-9164419\">\n                 <div class=\"card-body\">\n                     <p>For standing orders (regular service with contract) the price is CHF 37.49 per hour, for one-off visits without contract CHF 39 per hour. The prices exclude VAT, but include all expenses for insurance and administration. You are the recipient of a service and therefore have no obligations as an employer. A regular visit with at least 4 hours per month is regarded as a regular assignment, otherwise the one-off rate will be charged for repeated service. Please note that we charge a one-off flat rate of CHF 10 per intervention.<\/p>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-7660925\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-7660925\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-7660925\"><span class=\"font-weight-bold text-body-default\" >What do I have to provide for childcare?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-7660925\" class=\"collapse \" aria-labelledby=\"headingpix-tab-7660925\">\n                 <div class=\"card-body\">\n                     <p>The nanny does not bring anything with her for childcare. Provide her with the necessary nappies, bibs and dummies as well as your child\u2019s favourite toys to ensure that the childcare with an unfamiliar person runs smoothly. <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-2679389\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-2679389\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-2679389\"><span class=\"font-weight-bold text-body-default\" >What happens if the mum is ill or on holiday?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-2679389\" class=\"collapse \" aria-labelledby=\"headingpix-tab-2679389\">\n                 <div class=\"card-body\">\n                     <p>For all services except childcare we offer a replacement. But please bear in mind that in case of illness we cannot always find a suitable replacement mum within 24 hours. Regarding childcare, holidays are arranged with the parents; in the case of illness, a replacement cannot always be organised, since the child must be accustomed to the caregiver.  <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-410021\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-410021\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-410021\"><span class=\"font-weight-bold text-body-default\" >Can I change the mum if I am not satisfied?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-410021\" class=\"collapse \" aria-labelledby=\"headingpix-tab-410021\">\n                 <div class=\"card-body\">\n                     <p>If you are not satisfied with the mum or have comments about her work, don\u2019t hesitate to contact us. We will happily pass on your wishes or replace the mum. <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-2069856\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-2069856\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-2069856\"><span class=\"font-weight-bold text-body-default\" >I am not satisfied with the cleaning. What can I do? <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-2069856\" class=\"collapse \" aria-labelledby=\"headingpix-tab-2069856\">\n                 <div class=\"card-body\">\n                     <p>Our mums all have impeccable references and years of experience, but they are only human and can make mistakes. Your satisfaction is our top priority. If the cleaning is not to your complete satisfaction, don\u2019t hesitate to inform us. If your complaint concerns the cleaning service, please inform us within 24 hours of the mum\u2019s visit. In case of quality complaints we require information on the size of your home, the service to be carried out and a photograph showing the reason for the complaint. Report the problem to us within 24 hours by e-mail (info@mamiexpress.ch), phone (0848 217 883) or contact form. We will then take care of your request without delay.      <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-6837860\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-6837860\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-6837860\"><span class=\"font-weight-bold text-body-default\" >What references\/training do the mums have? Will I receive application files? <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-6837860\" class=\"collapse \" aria-labelledby=\"headingpix-tab-6837860\">\n                 <div class=\"card-body\">\n                     <p>Mamiexpress not only takes care of all personnel administration matters for you, but also personnel selection. Our strict selection procedure is constantly being developed so that we can always provide you with the right candidate. In the case of childcare, however, you will receive a profile prior to the initial meeting, since it is not only objective characteristics that are important here. All our mums have to go through a strict selection procedure and induction process: An application with impeccable references, years of experience, a personal interview and reference information, impeccable reputation (criminal record), training from the Mamiexpress Academy. During her first replacement visits, the future mum is inducted and accompanied by a supervisory mum before she can work for us on her own.    <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-6388858\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-6388858\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-6388858\"><span class=\"font-weight-bold text-body-default\" >Do you work on public holidays?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-6388858\" class=\"collapse \" aria-labelledby=\"headingpix-tab-6388858\">\n                 <div class=\"card-body\">\n                     <p>No. The agency is closed on public holidays and the mums are likewise not at work. Should your visit fall on a public holiday it will not take place. Under certain circumstances it is possible to rearrange the visit, but due to the weekly schedule this cannot always be guaranteed. The public holidays depend on where you live.    <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-4509781\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-4509781\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-4509781\"><span class=\"font-weight-bold text-body-default\" >Can I request the mum round the clock? Can she also come at the weekend? <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-4509781\" class=\"collapse \" aria-labelledby=\"headingpix-tab-4509781\">\n                 <div class=\"card-body\">\n                     <p>You can book a mum round the clock \u2013 either via the website or our app. We usually process your request within 24 hours. Please bear in mind that the head office is open from Monday to Friday from 8am to 6pm, therefore we can only process the final confirmation then. The normal working hours of the mums are Monday to Saturday from 8am to 6pm. On request, the weekend can be booked as well. For childcare and office cleaning, however, the normal working hours are extended to 10pm without a premium. We do not work on Sundays or public holidays, except upon explicit request from the client \u2013 in this case we will be happy to organise a mum for you for the weekend as well. On Sundays and public holidays, there is a public holiday bonus for the mums due to the 50 percent wage bonus that is obligatory on such days. In the case of special visits which can only be carried out on such days, a different rate from the normal hourly rate can be agreed in consultation with the mum. Please contact us about this.        <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-2193632\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-2193632\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-2193632\"><span class=\"font-weight-bold text-body-default\" >Am I allowed to tip the mum or give her a gift?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-2193632\" class=\"collapse \" aria-labelledby=\"headingpix-tab-2193632\">\n                 <div class=\"card-body\">\n                     <p>Of course, you can give the mum a gift or a tip directly. You must not, however, give her money in return for her services, as this would constitute illegal employment.<\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-21b3699 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21b3699\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6765c97\" data-id=\"6765c97\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17b0971 elementor-widget elementor-widget-pix-heading\" data-id=\"17b0971\" data-element_type=\"widget\" data-widget_type=\"pix-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"pix-heading-el text-left \"><div><div class=\"slide-in-container\"><h2 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"\">Questions and answers about childcare<\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3aaba77 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3aaba77\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c8e4ac1\" data-id=\"c8e4ac1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-193eff5 elementor-widget elementor-widget-pix-accordion\" data-id=\"193eff5\" data-element_type=\"widget\" data-widget_type=\"pix-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2\" id=\"accordion-9604957\"><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-9691524\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-9691524\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-9691524\"><span class=\"font-weight-bold text-body-default\" >Does the childcare worker have business liability insurance and is she insured in the event of an accident at work or a non-occupational accident?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-9691524\" class=\"collapse \" aria-labelledby=\"headingpix-tab-9691524\">\n                 <div class=\"card-body\">\n                     <p>Childminders employed by us are insured against public liability and accidents at work. If the childminder works more than eight hours a week, she is also insured against non-occupational accidents. <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-3879207\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-3879207\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-3879207\"><span class=\"font-weight-bold text-body-default\" >Is the child insured with the childcare worker during the care period?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-3879207\" class=\"collapse \" aria-labelledby=\"headingpix-tab-3879207\">\n                 <div class=\"card-body\">\n                     <p>Parents are responsible for their child's health and accident insurance. We have a collective liability insurance for the childminders we employ. This means that the childminder is insured against third parties for the actions of the children cared for, so long as they are in her care. The childminder is also insured against the children cared for. Not insured are injuries to children occurring among each other and injuries caused to the childminder by children. These damages are covered by the parents\u2019 liability insurance.     <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-9227022\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-9227022\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-9227022\"><span class=\"font-weight-bold text-body-default\" >Can the childcare worker cancel if she has something else planned?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-9227022\" class=\"collapse \" aria-labelledby=\"headingpix-tab-9227022\">\n                 <div class=\"card-body\">\n                     <p>No. Unless this point is specifically addressed in the employment contract. The care times agreed with the parents apply. These of course also apply to parents. However, by mutual agreement and with the consent of both parties, the care hours may be changed.    <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-4558370\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-4558370\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-4558370\"><span class=\"font-weight-bold text-body-default\" >Does the childcare hour have to be paid even if my child is ill and cannot be looked after by another person?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-4558370\" class=\"collapse \" aria-labelledby=\"headingpix-tab-4558370\">\n                 <div class=\"card-body\">\n                     <p>If the child is absent, the care must nevertheless be paid for. If the cancellation lasts longer than 2 weeks and is reported in good time, you can claim a deduction. <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7edd244\" data-id=\"7edd244\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76b6a74 elementor-widget elementor-widget-pix-accordion\" data-id=\"76b6a74\" data-element_type=\"widget\" data-widget_type=\"pix-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2\" id=\"accordion-2758437\"><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-1427291\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-1427291\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-1427291\"><span class=\"font-weight-bold text-body-default\" >How is the care arranged during the school holidays?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-1427291\" class=\"collapse \" aria-labelledby=\"headingpix-tab-1427291\">\n                 <div class=\"card-body\">\n                     <p>Care during the school holidays is agreed between the parents and the childminder. It should be addressed in the care and employment contract. The childminder is entitled to the holidays and public holidays prescribed by law. Holiday compensation is included in the hourly wage. According to the provisions of the OR \u00a7329a, every childminder is entitled to at least four weeks holiday.<\/p>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-2396259\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-2396259\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-2396259\"><span class=\"font-weight-bold text-body-default\" >What do I have to arrange with the nanny?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-2396259\" class=\"collapse \" aria-labelledby=\"headingpix-tab-2396259\">\n                 <div class=\"card-body\">\n                     <p>Please make use of the initial meeting and our checklist to discuss all important details regarding upbringing, illness, allergies and eating &amp; sleeping habits with the nanny. Don't forget to note down the emergency number in the contract and in the checklist. Also discuss outdoor activities with the nanny.<\/p>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-1064752\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-1064752\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-1064752\"><span class=\"font-weight-bold text-body-default\" >Do I have to pay a fixed amount for food?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-1064752\" class=\"collapse \" aria-labelledby=\"headingpix-tab-1064752\">\n                 <div class=\"card-body\">\n                     <p>If you bring food for your child, you do not have to pay any food expenses, otherwise the carer will take care of the shopping and note this in the report.<\/p>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-4496278\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-4496278\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-4496278\"><span class=\"font-weight-bold text-body-default\" >Do I have to provide nappies and toys?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-4496278\" class=\"collapse \" aria-labelledby=\"headingpix-tab-4496278\">\n                 <div class=\"card-body\">\n                     <p>Nappies and care supplies must be provided by the parents. If the child is cared for in the childcare worker\u2019s house there will be a range of basic toys. But we recommend bringing along your child\u2019s favourite toy.<\/p>\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-7871808\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-7871808\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-7871808\"><span class=\"font-weight-bold text-body-default\" >Childcare rates<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-7871808\" class=\"collapse \" aria-labelledby=\"headingpix-tab-7871808\">\n                 <div class=\"card-body\">\n                     <p>Care at the customer's home: CHF 37.49 per hour excluding VAT Care at the customer's home from 10pm (overnight rate): CHF 40 per hour excluding VAT Overnight flat rate (sleeping nanny): CHF 200 excluding VAT Care at the nanny's home: CHF 13 per hour per child, excluding VAT (see offer Food expenses per child and per meal: CHF 6.50 excluding VAT<\/p>\n                 <\/div>\n               <\/div>\n             <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f0912cb bg-gray-1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f0912cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20ee9b0\" data-id=\"20ee9b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0b6e6d0 elementor-widget elementor-widget-pix-heading\" data-id=\"0b6e6d0\" data-element_type=\"widget\" data-widget_type=\"pix-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"pix-heading-el text-left \"><div><div class=\"slide-in-container\"><h2 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"\">Questions and answers for our employees<\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38b0464 bg-gray-1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38b0464\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0bd4849\" data-id=\"0bd4849\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ee7c01 elementor-widget elementor-widget-pix-accordion\" data-id=\"2ee7c01\" data-element_type=\"widget\" data-widget_type=\"pix-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2\" id=\"accordion-4857077\"><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-7112311\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-7112311\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-7112311\"><span class=\"font-weight-bold text-body-default\" >How can I apply to your agency?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-7112311\" class=\"collapse \" aria-labelledby=\"headingpix-tab-7112311\">\n                 <div class=\"card-body\">\n                     <p>Send your application documents together with references to info@mamiexpress.ch<\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-2243464\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-2243464\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-2243464\"><span class=\"font-weight-bold text-body-default\" >What requirements do I have to meet?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-2243464\" class=\"collapse \" aria-labelledby=\"headingpix-tab-2243464\">\n                 <div class=\"card-body\">\n                     <p>You must have impeccable references and at least 3 years of industry experience. Your criminal record and two references will also be checked. <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-352343\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-352343\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-352343\"><span class=\"font-weight-bold text-body-default\" >I am still registered with RAV. Can I start working for you as an interim earner? <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-352343\" class=\"collapse \" aria-labelledby=\"headingpix-tab-352343\">\n                 <div class=\"card-body\">\n                     <p>Yes, in this case simply write RAV at the top of your report. Your interim earnings form will subsequently be sent to you together with the pay slip. <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-6515892\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-6515892\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-6515892\"><span class=\"font-weight-bold text-body-default\" >Am I in a pension fund working for you?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-6515892\" class=\"collapse \" aria-labelledby=\"headingpix-tab-6515892\">\n                 <div class=\"card-body\">\n                     <p>Yes, from a fixed monthly income of approximately CHF 1500 you join our AXA Winterthur pension fund.<\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-2419578\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-2419578\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-2419578\"><span class=\"font-weight-bold text-body-default\" >Do I have to bring materials with me?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-2419578\" class=\"collapse \" aria-labelledby=\"headingpix-tab-2419578\">\n                 <div class=\"card-body\">\n                     <p>No, the customer provides everything (cleaning agents, children\u2019s toys, products, etc.). You only need to bring gloves, work shoes and an apron or appropriate work clothing. <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-4426807\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-4426807\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-4426807\"><span class=\"font-weight-bold text-body-default\" >What do I do if a product is not good or missing?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-4426807\" class=\"collapse \" aria-labelledby=\"headingpix-tab-4426807\">\n                 <div class=\"card-body\">\n                     <p>You can inform the customer directly or contact us so that the product can be replaced.<\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-2906567\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-2906567\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-2906567\"><span class=\"font-weight-bold text-body-default\" >Are there products with restrictions?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-2906567\" class=\"collapse \" aria-labelledby=\"headingpix-tab-2906567\">\n                 <div class=\"card-body\">\n                     <p>Yes, the use of bleach or yellow-green (possibly pink-green) sponges is prohibited. Neither products are suitable for cleaning. <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d0a1dd5\" data-id=\"d0a1dd5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-519b2f4 elementor-widget elementor-widget-pix-accordion\" data-id=\"519b2f4\" data-element_type=\"widget\" data-widget_type=\"pix-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2\" id=\"accordion-9777246\"><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-9524776\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-9524776\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-9524776\"><span class=\"font-weight-bold text-body-default\" >I am a recipient of AHV. Can I still work? <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-9524776\" class=\"collapse \" aria-labelledby=\"headingpix-tab-9524776\">\n                 <div class=\"card-body\">\n                     <p>Yes, AHV recipients can earn up to a certain amount without having deductions in their AHV pension.<\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-8334522\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-8334522\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-8334522\"><span class=\"font-weight-bold text-body-default\" >Do I have to work on weekends or public holidays?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-8334522\" class=\"collapse \" aria-labelledby=\"headingpix-tab-8334522\">\n                 <div class=\"card-body\">\n                     <p>No. Our normal working hours are Monday to Friday, 8am to 6pm. Initial meetings or one-off assignments may, however, take place in the evening or on weekends (Saturday), but only with your consent. We do not work on Sundays or other public holidays.   <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-2815232\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-2815232\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-2815232\"><span class=\"font-weight-bold text-body-default\" >Where can I print more work reports?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-2815232\" class=\"collapse \" aria-labelledby=\"headingpix-tab-2815232\">\n                 <div class=\"card-body\">\n                     <p>Under Downloads you can download new reports at any time.<\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-1873297\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-1873297\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-1873297\"><span class=\"font-weight-bold text-body-default\" >How am I insured against accidents?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-1873297\" class=\"collapse \" aria-labelledby=\"headingpix-tab-1873297\">\n                 <div class=\"card-body\">\n                     <p>You are insured against accidents at work from the first hour of work and independent of your workload. If an accident occurs outside of work, you are also covered for non-occupational accidents from a workload of 8 hours per week. <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-5854612\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-5854612\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-5854612\"><span class=\"font-weight-bold text-body-default\" >I am ill. What should I do? <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-5854612\" class=\"collapse \" aria-labelledby=\"headingpix-tab-5854612\">\n                 <div class=\"card-body\">\n                     <p>Inform us and your customers immediately and submit a medical certificate. The certificate must be dated and must not bear the statement 'until further notice'. CSS will contact you by telephone in order to clarify any questions in connection with the performance test. If necessary, CSS will ask your attending physician for a report with all relevant information.   <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-gradient-primary-light\" id=\"headingpix-tab-2500894\" >\n                   <button class=\"btn btn-link text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-2500894\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-2500894\"><span class=\"font-weight-bold text-body-default\" >I am pregnant. What should I do? <\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-2500894\" class=\"collapse \" aria-labelledby=\"headingpix-tab-2500894\">\n                 <div class=\"card-body\">\n                     <p>Inform us as soon as possible so that all your customers can be informed. In this way, your work can be adapted to your state of health in good time. Prior to giving birth, incapacity for work is considered an illness and is settled by means of the daily sickness allowance insurance. After giving birth, you will receive maternity compensation from the SVA amounting to 80% of your average salary for 14 weeks.   <\/p>\n\n                 <\/div>\n               <\/div>\n             <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-231d830 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"231d830\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55042ad\" data-id=\"55042ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24e3317 elementor-widget elementor-widget-pix-heading\" data-id=\"24e3317\" data-element_type=\"widget\" data-widget_type=\"pix-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"pix-heading-el text-center \"><div><div class=\"slide-in-container\"><h2 class=\"font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"\">Do you still have questions?<\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b63d17 elementor-widget elementor-widget-pix-button\" data-id=\"7b63d17\" data-element_type=\"widget\" data-widget_type=\"pix-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"d-block w-100 text-center\"><a  href=\"\/kontakt\" class=\"btn m-0     btn-primary-light d-inline-block      pix-btn-div btn-md\"     ><span class=\"font-weight-bold \" >Contact us!<\/span><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10117b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10117b6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10c9eb0\" data-id=\"10c9eb0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-06589d7 elementor-widget elementor-widget-html\" data-id=\"06589d7\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"I would like to request a mum. How does it work?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Contact us at 0848 217 883 \/ info@mamiexpress.ch or fill in the online request form. We start searching for a suitable mum free of charge and without obligation. Once we find one, we arrange an initial meeting to discuss all the details and provide documentation.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do I have to give the mum a key?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"No. You only need to provide access to your home. A key can be left in the letterbox or handed over when you're at home. Use the key receipt form for handovers.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a minimum duration per visit or stipulations regarding duration or frequency?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, the minimum duration is 2 hours. You choose the frequency. Regular intervals are required to keep the same mum. Irregular bookings are possible but need at least 2 appointments.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"When does the initial meeting with the mum take place? Will she also provide a cleaning service on this occasion?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The initial meeting is arranged after you suggest 2\\u20133 time slots. If held in the evening, no cleaning follows. During daytime, work can start immediately after the meeting.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a cancellation period?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, the cancellation period is one month. Notice can be given at any time for the end of the month.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a trial period?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, there is a one-month trial period. You can terminate the service at any time within this period.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is Mamiexpress\\u2019 concept?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Mamiexpress facilitates access between employees and customers, aiming for low prices and high wages by minimizing administrative costs.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I also contact the mum directly or does everything go through the agency?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"You are encouraged to communicate directly with the mum to reduce administration. The agency is available to assist as needed.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is the duration of the visits fixed?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Normally, a fixed duration and frequency are agreed. You can request longer or additional visits, but this must be agreed with the mum.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What insurance does Mamiexpress have?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Employees are covered by social and accident insurance (AHV, EO, IV, ALV, SUVA). Additional coverage includes CSS for daily sickness and AXA pension fund. Business liability insurance is also provided.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do I have to take out insurance?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"No. All necessary insurance is provided by Mamiexpress, except for liability insurance for childcare.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What cleaning agents do I have to provide?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Customers should provide basic household cleaners and tools. The mum can assist in choosing products.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I pay?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Payment is by invoice, sent via email or post. Accepted methods: bank transfer, Mastercard, Visa, PostFinance Card or e-finance.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Something was damaged during the mum\\u2019s visit. What do I do?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Report damage within 24 hours to customer service. Provide photos and item details to arrange compensation.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How much do I have to pay?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"CHF 37.49\/hour for regular service, CHF 39\/hour for one-offs. Prices exclude VAT and include insurance and admin costs.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What do I have to provide for childcare?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Provide nappies, bibs, dummies, and toys. The nanny brings nothing with her.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What happens if the mum is ill or on holiday?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Replacements are offered for all services except childcare, where continuity with the child is prioritized.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I change the mum if I am not satisfied?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes. Contact Mamiexpress if you're not satisfied, and they will help or provide a replacement.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"I am not satisfied with the cleaning. What can I do?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Report complaints within 24 hours with photos and service details. Mamiexpress will handle the case promptly.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What references\/training do the mums have? Will I receive application files?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Mums undergo a strict selection and training process. For childcare, you\\u2019ll receive a profile before the initial meeting.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you work on public holidays?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"No. Mums do not work on public holidays unless previously agreed. Visits falling on holidays will be canceled or rescheduled if possible.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I request the mum round the clock? Can she also come at the weekend?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, via website or app. Mums work Mon\\u2013Sat 8am\\u20136pm; evenings and weekends possible upon request. Sundays\/holidays include a bonus.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Am I allowed to tip the mum or give her a gift?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, gifts and tips are allowed. You must not pay her directly for services to avoid illegal employment.\"\n      }\n    }\n  ]\n}\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Do you have any questions? We have the answers! We have prepared all documents for you to download here: Documents &amp; downloads Questions and answers for our customers I would like to request a mum. How does it work? Contact&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-33150","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently asked questions (FAQs) - Mamiexpress<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mamiexpress.ch\/en\/frequently-asked-questions-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions (FAQs) - Mamiexpress\" \/>\n<meta property=\"og:description\" content=\"Do you have any questions? We have the answers! 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